Refund and Return Policy
Thanks for shopping at www.thewoodentoyco.co.za .
All toys leave our warehouse after being carefully inspected. If in the unlikely event that your order arrives with a problem, please contact us asap.
Returns will only be considered if there is a manufacturing default or if any of the items were damaged in transit.
You have 7 calendar days to notify us of any damaged or faulty products from the date that you receive it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to have the receipt or proof of purchase.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
– Package your products safely and securely for protection during transit;
– Clearly mark your return reference number on the outside of the parcel; and
– Include all accessories and parts that were sold with the product.
We will arrange a courier to collect the product from the address used for delivery.
The Waybill will be mailed to the person who made the purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on how to return your item to us, contact us.